Delivery and Shipping Policy

Delivery Policy

The Sunnybrook Gift Shop offers complimentary delivery to patients and staff located at our Bayview Site (2075 Bayview Ave) and Holland Orthopaedic & Arthritic Centre (43 Wellesley St. East) in Toronto, Ontario. Please provide the patients' name and room number (if known) in the space provided at check-out.

To place an order for delivery at the St. John’s Rehab Hospital call their gift shop directly at 416-226-6780.

The following areas are only permitted gifts & toys (flowers or plants cannot be delivered): 

Cardiovascular Intensive Care Unit  (CVICU) M2
Critical Care Unit (CrCU) M2
General Medical Unit/High Intensity Unit B4 (rooms 25 & 26)
Gilbert Cardiac Intensive Care Unit (CICU) C3
Intensive Care Unit (ICU) D4 (ICU only) & B5
Neonatal Intensive Care Unit (NICU) M4
Oncology Units D6, C6 and C2

Ross Tilley Burn Centre (RTBC)


Holland SCU 3rd Floor

Holland SCU 3rd Floor


Same day delivery at Bayview for orders placed before 3 pm EST.  Same day delivery at Holland for orders placed before 11am.

Evening orders next day delivery by 10 am EST.


Store hours (Main Campus):

Monday -Thursday: 9:30am to 8:00pm

Friday: 9:30am to 6:00pm

Saturday & Sunday: 10:30am to 4:00pm


Store hours (Holland Orthopaedic & Arthritic Centre): 

Monday -Friday 9:30am - 3:30pm

Closed Saturday and Sunday


Shipping Policy

We offer shipping via Canada Post and within Toronto by Goodfoot. Your rate will be added to your total at check-out.

Rates are:

Goodfoot: $9.99 (same day delivery on the TTC by Goodfoot, a not-for-profit employing people with developmental disabilities.  See for info.)

Canada Post: within Canada $9.99, for over-size items an additional charge may apply, if so a gift shop team member will contact you to discuss.



Return Policy 

We offer a return on merchandise if you notify us by email at within 24 hours of receipt of the product. When you notify us, we will give you a Return Authorization Number and this number must be included with the returned item, or no refund will be given. All shipping charges and any other associated fees are the responsibility of the buyer. There is no refund or exchange on: TTC Tickets, Stamps, Books, Magazines, Flowers, Food Items, Underwear, Pierced Earrings, Reading Glasses, Slippers off the card, or Seasonal Merchandise.