Delivery, Shipping and Return Policy

Shipping Policy


Please see our current opening hours here.

Orders placed after 1pm on weekends may not be delivered until Monday morning.


Delivery Policy

Sunnybrook's Online Gift Shop offers complimentary delivery to patients and staff located at Sunnybrook Health Sciences Centre's Bayview Campus (2075 Bayview Avenue) and Holland Centre (43 Wellesley St. East) in Toronto, Ontario. Please provide the patients' name and room number (if known) in the space provided at check-out.

To purchase a gift for a patient at the St. John’s Rehab Hospital on Cummer Avenue, please first try their gift shop at 416-226-6780.

If you still wish to purchase items from our Gift Shop for St John's Rehab, please note that we may not be able to accommodate same-day delivery.

We are not able to offer free delivery to the Sunnybrook Reactivation Care Centre. Please choose "Ship via Canada Post."


The following areas are only permitted gifts & toys. Flowers or plants cannot be delivered



Cardiovascular Intensive Care Unit (CVICU)

& Critical Care Unit (CrCU)

M4 NICU Neonatal Intensive Care Unit
B4 & B5 ICU General Medical Unit / High Intensity Unit
C2 Medical & Radiation Oncology
C3 Gilbert Cardiac Intensive Care Unit
C6 Flowers allowed on unit but not in patient rooms
B3 (D4) Complex Malignant Hematology (normally located on D4, temporarily on B3)
D4 ICU Intensive Care Unit
D6 Oncology Unit
D7 Ross Tilley Burn Centre (RTBC)
K3C Oncology Unit
Holland SCU 3rd Floor Holland SCU 3rd Floor

Please note that this list is subject to change based on evolving hospital policies.

We do our best to provide same-day delivery at Bayview for orders placed before 1pm on business days. Please note that weekend orders cannot be delivered until after the shop closes.

Orders placed after 1pm may be delivered the next day.

  • Holland Gift Shop is closed Saturday/Sunday
  • Artisan Market is closed several days a week as we adjust staff / volunteer schedules.

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Shipping rates

No charge for hand-delivery to:

  • Bayview Campus
  • Holland Orthopedic & Arthritic Centre
  • St. John's Rehab on Cummer Avenue

Everywhere else:

Shipping via Canada Post

  • Ship within Ontario: $9.99 flat rate
  • Ship elsewhere in Canada: $14.99 flat rate

Enter your email address at checkout to receive a tracking number when your items are shipped.

International Shipping: Currently we are unable to support automated international shipping through our online shop. However, we are still more than happy to ship anywhere in the world!
Please email (giftshop(at) or call the Gift Shop (416-480-4983) to discuss international shipping.

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Local Pickup

There is now a free Pickup option in our Checkout!

When checking out, choose "Pickup" instead of "Ship" on the Information screen.

You will receive an email when your items are ready for pickup, and our staff will contact you directly to arrange a pickup time. If you aren't sure, please give us a call.

Bayview Campus
Follow signs for M-Wing, Main Entrance. Drive up the ramp and past the bus stops, past the main entrance doors, and park in one of the dropoff/short-term parking spaces. One of our staff will be out at the appointed time to bring your items to your car.

You must have a copy of your order confirmation in order to pick up the items. This is for your benefit as we do not want to deliver items to the wrong customer!

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Return Policy

We offer a return on merchandise if you notify us by email at within 24 hours of receipt of the product. When you notify us, we will give you a Return Authorization Number and this number must be included with the returned item, or no refund will be given. All shipping charges and any other associated fees are the responsibility of the buyer. There is no refund or exchange on: Stamps, Books, Magazines, Flowers, Food Items, Underwear, Pierced Earrings, Reading Glasses, Slippers off the card, or Seasonal Merchandise.

Proceeds support Patient Comfort & Care here at Sunnybrook.

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