Delivery, Shipping and Return Policy

Shipping Policy

We offer shipping within Canada for reasonable rates via Canada Post and within Toronto by Good Foot. Your rate will be added to your total at check-out.

Shipping rates

Delivery within hospital: Complimentary

Good Foot: $9.99. Good Foot offers same day delivery on the TTC. It is a not-for-profit employing people with developmental disabilities. Visit goodfootdelivery.com for more information)

Canada Post: within Canada: $9.99, for oversize items additional charges may apply. If so, we will contact you prior to shipping

Delivery Policy

Sunnybrook's Online Gift Shop offers complimentary delivery to patients and staff located at Sunnybrook Health Sciences Centre's Bayview Campus (2075 Bayview Avenue) and Holland Centre (43 Wellesley St. East) in Toronto, Ontario. Please provide the patients' name and room number (if known) in the space provided at check-out.

To place an order for delivery at the St. John’s Rehab Hospital call their gift shop directly at 416-226-6780.

The following areas are only permitted gifts & toys. Flowers or plants can not be delivered

Cardiovascular Intensive Care Unit(CVICU) M2
Critical Care Unit (CrCU) M2
General Medical Unit/High Intensity Unit B4 (rooms 25 & 26)
Gilbert Cardiac Intensive Care Unit C3
Intensive Care Unit (ICU) D4 (ICU only) & B5
Neonatal Intensive Care Unit (NICU) M4
Oncology Units D6, C6 and C2
Ross Tilley Burn Centre (RTBC) D7
Holland SCU 3rd Floor Holland SCU 3rd Floor

Same day delivery at Bayview and Holland is guaranteed for orders placed before 3 p.m. EST. Evening orders guaranteed next day delivery by 10 a.m. EST.

Return Policy

We offer a return on merchandise if you notify us by email at giftshop@sunnybrook.ca within 24 hours of receipt of the product. When you notify us, we will give you a Return Authorization Number and this number must be included with the returned item, or no refund will be given. All shipping charges and any other associated fees are the responsibility of the buyer. There is no refund or exchange on: TTC Tickets, Stamps, Books, Magazines, Flowers, Food Items, Underwear, Pierced Earrings, Reading Glasses, Slippers off the card, or Seasonal Merchandise.

Proceeds are directed to the Sunnybrook Foundation.